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Trinnov App - Frequently Asked Questions

Answers to frequently asked questions about using, configuring, and troubleshooting the Trinnov app for controlling Altitude and NOVA processors.

Introduction

The Trinnov app is a vital tool for configuring, controlling, and monitoring your Altitude and NOVA processors, whether locally or remotely. Whether you're using a computer, tablet, or smartphone, this FAQ addresses the most common questions: compatibility, updates, network connection, and optimal use for your needs. Learn how to make the most of the app, troubleshoot connection issues, and understand its capabilities and limitations based on your setup.

Please refer to Install and start the Trinnov app for more details.

 

 

Do I need the EUCON build on macOS?

Only if you plan to use the EUCON gateway for Avid Control surfaces or require gateway-specific features that depend on third-party code. For standard use, the Mac App Store build is recommended.

Can I fully configure my system from a tablet or phone?

No. Complete system configuration requires the desktop application (macOS or Windows). Mobile apps are designed for everyday control, though the iPad app does provide full access to the user interface for monitoring and adjustments.

How do I know when to update the app?

The app will notify you when a new version is available. You can also manually check for updates from the app's menu or through your device's app store.

Can La Remote control a processor in a rack room?

Yes. Connect La Remote to your laptop, and the desktop app will act as a gateway, allowing you to control the processor remotely even when it's installed in a separate location.

What if my processor doesn't appear in the app?

Verify these common issues:

  • Confirm the processor is powered on and connected to the network
  • Ensure your device is on the same local network as the processor
  • Check that network permissions are granted to the Trinnov app
  • Restart both the app and the processor if needed

Do I need an internet connection to use the app?

No. The Trinnov app operates over your local network and does not require internet connectivity for processor control. However, firmware updates and license downloads may require internet access.