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Terms of Guarantee

Understand Trinnov’s warranty: duration, coverage conditions, exclusions, transport rules, extended warranty terms, and your legal rights as a customer.

Summary

Duration

All the Trinnov products include a guarantee which lasts for two (2) years as from the invoice date.

In the event of a malfunction subsequent to a fault detected in the device, the guarantee is total and no sum may be claimed from the acquiring party in terms of its replacement or repair, subject to the terms below. Any replaced parts and the repair of the malfunction are guaranteed for six (6) months.

This warranty applies to the Trinnov Audio product.

The extended warranty (from 2 to 5 years) offered for Altitude & NOVA applies only if the product has been purchased from an authorized dealer located in the same country as the end-user (see list of authorized dealers at www.trinnov.com). The invoice date of the end-user corresponds to the warranty start date.

If the end-user resells the product within the warranty period, the purchaser benefits from the remaining warranty period.

Conditions

  1. The guarantee applies only if the product is confirmed as being faulty by the technical services of Trinnov Audio.
  2. This guarantee applies if the faulty product is presented during the guarantee period, accompanied by a copy of the invoice (which indicates the purchase date, the model of the device and its serial number). Trinnov reserves the right to refuse the free application of the guarantee if these documents are not submitted or if they are incomplete or illegible. This guarantee will not apply if the name of the model or the serial number appearing on the product has been modified, deleted, removed or rendered illegible.
  3. To prevent any damage or loss/deletion of data stored on the device, you must have saved them prior to returning your device to the services responsible hereunder.
  4. The transport cost to Trinnov is to be met by the customer, including any return in mainland France. The device is transported at the risks of the customer. In the event of any damage observed upon its return, all the reservations must be made by the recipient with the carriers.
  5. This guarantee does not cover any of the following points:
    1. Regular repair and maintenance work or replacements of parts subsequent to normal wear and tear,
    2. Consumables (elements of limited use, to be replaced on a regular basis)
    3. Damage of modifications brought about by:
      1. Misuse, including:
        1. handling which brings about a physical, aesthetic or superficial modification or damage to the product or damage to the display;
        2. an installation or a use of the product not in keeping with its intended purpose of the instructions of installation or use of Trinnov Audio;
        3. maintenance work to the product not in keeping with the standards or technical or safety regulations applicable in the country in which it is installed or used.
      2. Viral infections or use of the product with software not provided or incorrectly installed,
      3. The condition or faults of the systems with which the devices and other products whose kind, condition and standards do not meet with the requirements of Trinnov Audio,
      4. Any repair work carried out or attempted by any persons other than the repairmen of Trinnov Audio,
      5. Any modifications or alterations made without the prior written consent of Trinnov, including:
        1. The upgrade of the product not in keeping with the specifications or functionalities described in the technical documentation,
        2. The replacement of sub-elements in relation to its original configuration, without the prior written consent of Trinnov Audio,
        3. Any modifications made to the product to bring it into line with technical or safety standards, whether at a national or local level, applicable in any country other than those for which the product has been originally designed and manufactured,
      6. Any accidents, fires, liquids, chemical products, other substances, floods, vibrations, excessive heat, unsuitable air supply, over voltage, an excessive or inadequate power supply, radiation, electrostatic discharge, including lightning and other forces and external effects,
      7. Unsuitable storage conditions for this kind of product.
  6. This guarantee only covers the hardware components of the product. It does not cover the software (of the Trinnov brand or other but installed by Trinnov).
  7. A normal repair period of a maximum of 4 weeks (excluding transport time) must be accepted, but if this period is exceeded, and on demand, equivalent hardware may be loaned which gives entitlement to an extended guarantee of an equivalent duration. Trinnov Audio reserves the right to replace any parts or products which are deemed to be faulty with new parts or products reviewed in the factory without any other obligation for us as regards any direct or indirect consequences of the malfunction of this hardware both in relation to people and the goods. All replaced parts and products will become the property of Trinnov.
  8. In the event that a latent defect is detected, the Purchaser must immediately notify Trinnov Audio of the same in writing by a detailed note explaining the circumstances in which he/she became aware of it, not later than eight (8) days from the time it is discovered, failing which, he/she loses the right to any guarantee.

Exclusions & Restrictions

Excluding the considerations above, Trinnov Audio offers no guarantee (explicit, implicit, statutory or otherwise) for the product or the software that it contains or which accompanies it, concerning the quality, functioning, accuracy, reliability, suitability for a particular purpose or otherwise. If this exclusion is not, or only partially, permitted by applicable regulations, Trinnov Audio excludes or restricts its guarantees exclusively to the maximum extent permitted by applicable regulations. Any guarantee which is unable to be fully excluded will be limited (to the extent permitted by applicable regulations) to the duration hereof.

Under this guarantee, the only obligation for Trinnov Audio is to repair or replace products which meet with the conditions hereof. Trinnov Audio is in no way liable for any loss or damage related to the products, service, this guarantee or otherwise, including - financial or intangible losses - the price paid for the product - a loss of profit, income, data, enjoyment or use of the product or any associated product - an indirect or unforeseen loss or damage. This restriction is applicable, whether the loss or damage is attributable to:

  • a malfunction or failure to operate of the product or related products on account of faults or unavailability while it/they is/are at the premises of Trinnov Audio, thereby resulting in delays, wasted time for the user or a discontinuation of activity;
  • an error in the production of the product or related products;
  • damage or loss of software or data;
  • a virus and other causes.

This applies to loss and damage in any legal context, including negligence and other torts, the termination of a contract, the explicit or implicit guarantee, and the unconditional liability (even when Trinnov Audio has been informed of the possibility of this damage).

When the applicable regulations forbid or limit these exclusions of liability, Trinnov Audio excludes or limits its liability only to the extent permitted by the applicable regulations. Some countries forbid, for instance, the exclusion or the restriction of damage arising from negligence, gross negligence, deliberate breach of contract, deceit and similar acts. Under this guarantee, the liability of Trinnov Audio will, under no circumstances, surpass the price paid for this product, but if the applicable regulations allow more significant restrictions of liability, the more significant restrictions will apply.

 

Protection of your legal rights

By virtue of the national regulations in force, the customers enjoy legal (statutory) rights concerning the sale of the product. This guarantee in no way limits your statutory rights, if applicable, which may not be excluded or restricted, or your rights vis-à-vis the seller of the product. You are permitted to assert your rights at your sole discretion.